Services - Ongoing Support & Engineering

O.S.E., (Ongoing Support & Engineering) is designed to assist with managing your telecommunications investment.  The support extends beyond the repair of telecom equipment.  It allows you to leverage the knowledge and technical resources of HIGHRISE Communications, maximizing your productivity.

The Problem - How is the cost of down time, line trouble, or untrained telephone users measured?

• Customer and employee hassle and frustration

• Loss of customers

• Loss of revenue

The Solution - HIGHRISE Communications, partners with you to support your technology needs with:

• A Dedicated account engineer (not a salesman or clerk, but a certified, experienced technician)

• Guaranteed parts availability (crash kits on every truck)

• Instant Blackberry email to your dedicated account engineer for training/user support

• System Backups stored on and off site to ensure down time will be at its absolute minimum

• System Documentation of Trunks and stations for quick and easy trouble shooting  

The Benefits – among others are: 

• Engineering Support by phone or email

• Free Telco Support and reporting (when used with TAP)

• Online support pages with web instruction

• Reduced total cost of ownership

• Training Support by phone or email

And when used with the TAP audit process, we provide a complete solution to making the most of your telecommunications investment.

TAP – Nobody else does it

TAP (Telephone Audit Process) will specifically detail your actual cost per minute, identify fees and other add-on charges that carriers often add to your phone bill that may appear to be regulatory fees.  TAP will identify your specific call requirements and recommend a carrier service that will not only save your bottom line, but will add to the functionality and ease of use for your telecommunications system.  TAP includes a free market review.

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