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Business Communications Manager (BCM)
Business
Communications Manager (BCM) delivers small/medium-sized businesses and
branch offices the only converged voice/data solution in the industry,
providing a choice of IP-enabled or pure-IP strategy. Leveraging existing
Meridian, Norstar, and Communication Server 1000 investments, BCM has the
capabilities businesses need including telephony, unified messaging,
multimedia call center, interactive voice response, IP routing and data
services such as firewall, wireless, and more.
Key Features :
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Cost-effective scalability from 10 to 200+ stations using a mix
of digital and IP stations.
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Simplified
network infrastructure cuts costs by connecting IP phones over
the LAN wiring system, seamlessly extending features to multiple sites
through IP connectivity and streamlining network management. IP trunking
enables a business to optimize network bandwidth and reduce network
costs.
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Redundancy
options, including power, fans and hard-drive, automatically
detect failures and switches over seamlessly without any loss of
service. This optional feature provides protection where security and
reliability are the key drivers to communications systems.
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Browser-based management simplifies installations, and provides
an intuitive, wizards-based method of managing the network from any
Web-enabled workstation.
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Unparalleled
telephony features - with the most complete telephony feature
offering for small sites, no business has to make compromises on how to
process critical customer calls.
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Full suite
of applications - including voice messaging, unified messaging,
interactive voice response, multimedia call center and wireless, enable
your business to streamline costs, be more productive, and better serve
customers.
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Business Communication Manager convergence
applications at a glance |
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Application |
Business
Communications Manager 50 |
Business
Communications Manager 200 |
Business
Communications Manager 400 |
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Voice over IP
(user side) |
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Voice and fax over
IP
(trunk side) |
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Unified Messaging
on users' PCs |
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Dynamic address
allocation |
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"Instant office"
capabilities |
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IP virtual private
networks
(IP VPNs) |
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Multimedia Contact
Centers |
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Call Center
Reporting |
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IP music on hold
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Interactive Voice
Response |
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IP messaging
networking among sites |
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Integrated
management of UPSs |
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Robust IP security
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Remote and
centralized administration |
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More |
More |
More |
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BCM Contact
Center
When customers pick up
the phone, what happens next can make the difference between the success
and failure of a business. Whether customers are calling to place their
first order, to reorder, or for support with an existing order, Business
Communications Manager can help deliver the top-flight customer service
that leads to success. Through the power of IP telephony, Business
Communications Manager enables agents in multiple locations to support the
same queue – even agents working from home can receive calls as if they
were at the central site. Customers browsing the website of an
organization can enter the queue simply by clicking a button and entering
their phone number. When their request reaches the front of the queue,
they are called at the specified number by the next available agent.
Special offers can be provided via the web while they are waiting; and if
they just need a quick question answered, they can ‘chat’ online when
their message reaches the head of the queue. Business Communications
Manager also supports Computer Telephony Integration (CTI), which enables
call centre agents and other users to have access to caller information
before the conversation begins. Recent purchases are displayed on the
screen, enabling agents to provide improved customer service and more
efficient call handling. By giving customers rapid access to sales and
support personnel via the phone, the web, and email, businesses can
deliver the highest levels of customer service – even better than larger
competitors who haven’t adopted.
BCM Systems
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BCM 50
from 1 to 25 Users
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Overview
Business
Communications Manager 50 is an all-in-one, affordable platform for
converged voice and data communications for small to medium business
with 3 to 20 stations, yet scalable to serve more than 40. The
Business Communications Manager 50 provides advanced capabilities such
as robust telephony features, voice messaging and unified messaging,
IP networking, Internet access, contact centers with skills-based
routing, and IP telephony. With an easy-to-use and highly flexible
architecture, the Business Communications Manager 50 enables small
sites to benefit from convergence capabilities that were previously
only available to much larger organizations.
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Affordable
converged voice and data, all in one package
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Perfect for
businesses with 3 to 20 users, yet scalable to serve more than 40
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Simple to use,
install, and maintain
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Robust portfolio
of telephony features pre-loaded-more than 200+ in all
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Simultaneously
supports a choice of digital and IP telephone sets
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BCM 200
from 20 to 50 Users
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Overview
Ideal for sites
with 20 to 32 users, or when using IP sets, expandable to 50 or more
users, offering flexible deployment and expansion options with two
bays for your choice of media bay modules. Business Communications
Manager platforms are IP-optimized, ready for you to deploy converged
services today. Voice and data services are converged at the
infrastructure, management and application levels - delivering on the
IP promise of optimized performance and lower lifecycle costs. On the
network side, Business Communications Manager supports IP trunks that
use industry-standard interfaces to connect to other Nortel IP
devices, such as IP PBX systems. On the user side, Business
Communications Manager supports wireless and wired IP telephones from
Nortel and others, and PCs equipped to perform as Nortel IP softphones.
One Business Communications Manager platform can support any mix of IP
and traditional phones, so you can mix and match for the best economy
and utility, and embrace convergence on your schedule. |
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BCM 400
from 30 to 200 Users
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Overview
For sites with 30
to 200 users, with four bays for media bay modules along with the
option to add an expansion chassis for additional media bay modules.
Business Communications Manager platforms are IP-optimized, ready for
you to deploy converged services today. Voice and data services are
converged at the infrastructure, management and application levels -
delivering on the IP promise of optimized performance and lower
lifecycle costs. On the network side, Business Communications Manager
supports IP trunks that use industry-standard interfaces to connect to
other Nortel IP devices, such as IP PBX systems. On the user side,
Business Communications Manager supports wireless and wired IP
telephones from Nortel and others, and PCs equipped to perform as
Nortel IP softphones. One Business Communications Manager platform can
support any mix of IP and traditional phones, so you can mix and match
for the best economy and utility, and embrace convergence on your
schedule. |
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